Shipping
Standard shipping for apparel orders is $6.95.
We offer free standard shipping inside the U.S. on apparel orders over $59.
We also ship to Canada and US Military bases in America, Pacific, and Europe. Our shipping to these bases is a flat fee of $9.99
All stickers and can koozies include free shipping.
Shipping for non-apparel items like mugs, glasses and home decor is $7.95.
Non-apparel items do not qualify for free shipping offers unless explicitly mentioned in promo.
Sorry, at this time we do not offer shipping outside the USA and Canada.
Delivery
When will I get my order?
Printing and shipping usually take 5-8 business days (combined for fulfillment and shipping time) depending on your location and time of year. You can expect a slightly longer delay for orders during holidays such as Christmas and Father's Day.
Where will my order ship from?
All of our tees and apparel is printed and shipped from our main fulfillment center in DuBois, PA. (Please note: Some non-apparel items may be sourced or shipped from other, US-based third party partners.)
My order should be here by now, but I still don't have it. What should I do?
If it's been more than 14 days since your order date and you still have not received your shipment please contact us at info@yinzylvania.com
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@yinzylvania.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@yinzylvania.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@yinzylvania.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
My order is lost in the mail.
If the order tracking is marked as “delivered” but cannot be located. Please contact your neighbors or others in the home to insure that the item was not delivered to the wrong address or misplaced within the home. If after 3 business days following the "delivered" status your item is not located, please contact Yinzylvania customer service at info@yinzylvania.com and we will issue a 50% discount toward a replacement order.
If the order tracking is not showing updates, contact us and we will request updates from UPS. If there are still no updates for 7 days, we will send a replacement free of charge if our team or the postal carrier is at fault. However, If you provided the wrong address, we will issue you a store credit for the amount of the product only and you will need to place a new order and pay for shipping again.
